The Impact of Information and Communication Technology on Secretaries at Cape Coast Polytechnic

Abstract

The aim of the study is to investigate on the impact of Information and Communication Technology on secretaries at Cape Coast Polytechnic. The objectives are to determine the types of Information and Communication Technology equipment used at Cape Coast Polytechnic and to establish how the secretary’s performance and productivity level has been enhanced by using Information and Communication Technology in the office. The descriptive survey method was used for this study. A simple random sampling technique was used to select a total of 100 out of 120 professional secretaries for the study. Questionnaires involving both open and closed ended questions were used to collect data. The data obtained from the field were analyzed and the responses were presented using descriptive statistics in the form of tables and mean to give clear picture of the survey. The result indicated that  a greater number of respondents strongly agreed that Information and Communication Technology equipment helps in saving time, as compared with the old ways of doing things before the modern office equipment were introduced. It had the highest mean of 4.62. Many of the respondents strongly agreed that, the introduction of Information and Communication Technology has improves positively their performance level in their offices, recording a mean of 4.43 and this also affected productivity level in the organization.  While ICT is productive on its own, it is more productive in firms that combine high levels of ICT with high levels of organizational changes in the areas of production and efficiency practices.

Keywords:  Office, ICT, Secretary, Productivity, Performance Level