Toxic Workplace Environment Effect on Citizenship Behaviour and Engagement
DOI:
https://doi.org/10.26437/ajar.v10i2.801Keywords:
Behaviour. citizenship. environment. toxic. workplaceAbstract
Purpose: The study's primary objective was to investigate how toxic workplace environments affect employee engagement and citizen behaviour.
Design/Methodology/Approach: The study adopted a descriptive correlational research design. The targeted population was six hundred forty-three employees of selected multinational corporations in Ghana. Systematic sampling was a technique employed to select the respondents. A survey was conducted using a structured, validated questionnaire to solicit quantitative data. Data was analysed using SPSS (v. 26) and the PLS-SEM software (3.0).
Findings: The main findings demonstrated a statistically significant negative correlation between employee engagement, toxic work environment, and citizenship behaviour. However, a statistically significant relationship was found between servant leadership and good citizenship. A positive association was observed between servant leadership and employee engagement.
Research Limitation: The study adopted a cross-sectional data collection approach, which limited the opportunity for a longitudinal survey. Data collection was also limited to selected multinational companies in Ghana.
Practical Implication: A toxic workplace is characterised by negative interpersonal dynamics, which increase turnover, undermine employee engagement, exacerbate job burnout and demotivation, decrease total productivity, raise absenteeism and turnover
Social Implication: The toxic workplace environment may cause negative interpersonal dynamics such as stress and demotivation, lower their levels of organisational citizenship behaviour
Originality/Value: The study on toxicity is novel in Ghana since relatively few studies seek to establish the relationship between a toxic workplace environment, employee engagement, citizenship behaviour, and the role of servant leadership.
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